In an emergency outside of our normal working hours, please contact our emergency service provider:
Vets Now Peterborough
Pengelly and Mizen, 89-93 Park Road, Peterborough, Cambridgeshire, PE1 2TR
Vets Now is less than five minutes away from our Peterborough branch by car.
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If you ring one of our branches while we are closed, our answerphone message will inform you of the Vets Now telephone number.
Address
Vets Now Peterborough
Pengelly and Mizen, 89-93 Park Road, Peterborough, Cambridgeshire, PE1 2TR
Phone
About our emergency service provider
Vets Now provide dedicated emergency and ongoing care for our patients when we are closed, and are the veterinary equivalent of an accident and emergency service.
Their vets and vet nurses have been specially trained to deal with pet emergencies, and work dedicated out of hours shifts, meaning they will be available to support you and your pet when you need them.
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If you are worried about your pet or would just like some advice, please don’t hesitate to call them.
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Please note: Vets Now is a separate company. Therefore, any financial, clinical and customer care queries related to the service provided by them should be directed to Vets Now.
If your query is insurance related, their central insurance team can deal with your out of hours insurance claims.
Out of hours procedure
Handover of patients already being treated at or transferred to the Peterborough site.
Your pet will be transferred to Vets Now via our practice’s pet ambulance service.
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Our veterinary surgeon will have already spoken with the duty veterinary surgeon at Vets Now to inform them of your pet's requirements.
The duty veterinary surgeon at Vets Now will then perform a full clinical assessment to ensure nothing has changed, and start to form an overnight treatment and care plan.
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The duty vet at Vets Now will then call you (they will endeavour to call you at the earliest convenience, but as an emergency service there may be times when they need to prioritise patient care) to discuss the options for treatment and any costs with you.
You will then be transferred to the Vets Now reception team to discuss payments or deposits, insurance and any paperwork for completion.
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Your pet will be comfortably settled in a bed and any treatments and investigations will be carried out, as well as ongoing monitoring and observations.
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Your pet will be cared for by the Vets Now team throughout the night, and you will be made aware of any changes to your pet's status by telephone.
Early in the morning, the duty veterinary surgeon from Vets Now will call you to update you on how your pet has been overnight.
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Vets Now will then arrange for any final payments to be taken and check any paperwork that is required for your claim.
Our team will arrive at Vets Now to collect your pet and transport them back to the Peterborough site via our pet ambulance vehicle.
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The duty vet will handover to our on-site veterinary surgeon, either by telephone or in person, and a full written history will be sent to us.
We will then continue any daytime care necessary, ensuring that you are updated, if required.
Our pet ambulance
This service operates from our Peterborough branch and is provided free of charge.
If your pet is being cared for at one of our other branches and you wish to make use of these transfers, it is your responsibility to collect your pet and transport them to our Peterborough site.
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You must arrive no later than 6.30pm on the day of the transfer to enable us to safely facilitate this process.
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Our well-equipped ambulance is insured to carry two team members and the pets under our care.
We are therefore unable to accommodate clients travelling with their pet.
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If you wish to travel with your pet, then you have the option of collecting your pet from any of our branches and transferring them to Vets Now yourself.